Refund policy

Return & Refund Policy

Last updated: October 14, 2026

At Closit, every piece is made especially for you. Our products are printed on demand after an order is placed, helping us reduce unnecessary inventory and waste.

We want you to love your purchase. Please review our return, exchange, and cancellation guidelines before ordering.

Made-to-Order Products

Because our products are made to order, we generally do not accept returns or offer refunds for change of mind, incorrect size selection, or personal preferences regarding fit, color, or style.

Please review the product description, size chart, and available options carefully before placing your order.

This policy does not limit your rights regarding defective, damaged, or incorrectly fulfilled products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Include:

Your order number
A brief description of the issue
Clear photos showing the problem and, when relevant, the product label or packaging

We will review your request and, where the issue is confirmed, arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you.

Please contact us before returning any item. We may be able to resolve the issue without requiring a physical return.

Size Exchanges

Because each item is produced specifically for your order, we cannot guarantee exchanges for items ordered in the wrong size.

If you need a different size, please contact us. We may be able to offer a discount on a replacement order as a courtesy.

If we sent you a size different from the one you ordered, we will correct the error at no additional cost.

Bodysuits and Other Personal-Wear Items

For hygiene reasons, bodysuits and similar personal-wear products are not eligible for discretionary returns or size exchanges.

Defective, damaged, or incorrectly fulfilled items remain eligible for an appropriate resolution.

Order Cancellations and Changes

We begin processing orders promptly after they are placed.

If you need to cancel your order or change the size, color, or shipping details, please contact us as soon as possible.

We will do our best to accommodate your request before production begins. Once an order has entered production, cancellation or modification may no longer be possible.

Shipping and Delivery Issues

If your package is lost, arrives damaged, or has a significant delivery problem, please contact us with your order number and any available tracking information.

We will investigate the issue with our fulfillment and shipping partners and provide an appropriate resolution.